At verticalcable, we strongly believe in “continuous improvement” and we are always working on bettering our products and services for you. We measure your satisfaction with customer surveys which can be mailed in; or you can complete the survey through our web site. Well, the results are in and it looks like we are making great progress! Here's what you had to say in 2006:

		Above Average	Average	Below Average
	Overall Satisfaction	93.30%	3.13%	3.57%
	Web Site/Catalog	94.37%	4.69%	0.94%
	Customer Service	92.16%	4.90%	2.94%
	Technical Expertise	90.96%	7.98%	1.06%
	Responsiveness	93.98%	3.24%	2.78%
	Availability of Product	90.54%	5.86%	3.60%
	Delivery of Product	83.94%	12.39%	3.67%
	Competitive Pricing	79.82%	18.81%	1.38%
	Product Quality	96.33%	2.29%	1.38%

For 2007 we have numerous improvements in the pipeline to better serve you. If you think there is something that we should be doing better or something new that we should be offering. You can access our online survey here. Here's what some customers have said...

“verticalcable has proven to be a company that has good inventory, is reliable and gives us quick service. It is a very resourceful company that is always responsive to our needs.”

“No matter how small the order or how complicated the problem, I have always received the best service possible. I am very comfortable in requesting something new to verticalcable. They always do the best job to satisfy the customer.”

“To me, there is no higher praise for a vendor than to be able to say that they delivered a quality product on time and on budget. verticalcable certainly has done that for me. And while I expect that from a vendor that I do a lot of business with, it was nice to see verticalcable treat us well from the beginning.”

“verticalcable rapidly responds to our cabling needs while maintaining world class quality levels. They have consistently delivered product for both our standard and custom needs.”