Vertical Cable is recognized throughout the data and telecommunication industry for its’ manufacturing capabilities, customer service, product reliability and overall satisfaction. Our products are sold worldwide with acceptance of overall performance.

To support its claim of producing quality-crafted products, Vertical Cable offers a variety of comprehensive warranty plans to meet your needs.

• (1) Year Limited Product Warranty: All of Vertical Cable's products are covered under this plan.

• (15) Year Limited Product Warranty: Covers all Vertical Cable's category-rated product(s).

• (30) Year Limited Product Warranty: Covers all Vertical Cable's product sold and installed by a Vertical Cable certified installer. 

Note: If and when a problem should arise with any of our products sold, it is important that you understand we have no problem taking product(s) back for repair, replacement, or return for credit under the RMA guidelines posted on our website. To determine whether or not our product meets your requirements we strongly recommend prior to installation you pre-test the product purchased. If for any reason you do not return the product(s) in question; repair, replacement, credit will not be given.

This warranty shall not apply to any damage of product or failure that is caused by conditions beyond Vertical Cable's control, including but not limited to; misuse, neglect, accidental damage, improper installation or application, alteration, acts of God, or normal wear and tear.

Vertical Cable shall not be held liable for any costs associated with the removal or installation at any time. Vertical Cable's sole and exclusive obligation under this warranty shall be limited to repair or replacement of the defective item at Vertical Cable's discretion.

To apply for a return authorization number please fill out and fax us back Vertical Cable's ONLINE RMA FORM to our RMA department. (RMA numbers are valid for 10 days after issuance). Items not received by Vertical Cable within the 10-day RMA window may be denied a refund or credit. Replacements are shipped promptly upon receipt and testing of defective merchandise.

If you wish to contact us to check the status of an RMA, you can do so by emailing us at: rma@verticalcable.com.